Hi All,

A couple of our users are having issues with Flash Pro CS6. They are having the issue intermittently and are unable to force the issue to occur. Please see below notes for further information.

Any help would be appreciated as we have run out of ideas!

I tried a chat session, however, it seems CS6 is not supported through chat...

Flash Issue Notes

• Using Flash Pro v6
• Saving files as Flash Pro v5.5
• We have tried using four different computers, the latest one is Windows 7 Pro i7 processor 16GB RAM. On a gigabit network connection.
• Has error when saving “Unable to save the document as “W:\x\x\test.fla”. Please try saving to a different filename or to a different location.
• Upon saving the second time flash crashes and currupts the origional file – the new file is 0kb in size – when opening origional file we get Ünrecognised file format.
• When saving again flash crashes and makes the original file corrupt – it is something to do with the DOMDocument.xml in the “Zipped” .fla file.
• When repairing the zip file the DOMDocument.xml file is the only one that cannot be recovered.
• Error also occurs when working on file from C:\ drive.
• Cannot upgrade to Flash CC as we need active script 2

Crash Dump:

Dump Summary
------------
Dump File: FlashPro crash log (3).mdmp : W:\Ricky\new\FlashPro crash log (3).mdmp
Last Write Time: 3/11/2014 11:03:38 AM
Process Name: Flash.exe : C:\Program Files (x86)\Adobe\Adobe Flash CS6\Flash.exe
Process Architecture: x86
Exception Code: 0xC0000005
Exception Information: The thread tried to read from or write to a virtual address for which it does not have the appropriate access.
Heap Information: Not Present

System Information
------------------
OS Version: 6.1.7601
CLR Version(s):

Modules
-------
Module Name Module Path Module Version
----------- ----------- --------------
Flash.exe C:\Program Files (x86)\Adobe\Adobe Flash CS6\Flash.exe 12.0.2.529
ntdll.dll C:\Windows\SysWOW64\ntdll.dll 6.1.7601.18247
kernel32.dll C:\Windows\SysWOW64\kernel32.dll 6.1.7601.18409
KERNELBASE.dll C:\Windows\SysWOW64\KERNELBASE.dll 6.1.7601.18409
advapi32.dll C:\Windows\SysWOW64\advapi32.dll 6.1.7601.18247
msvcrt.dll C:\Windows\SysWOW64\msvcrt.dll 7.0.7601.17744
sechost.dll C:\Windows\SysWOW64\sechost.dll 6.1.7600.16385
rpcrt4.dll C:\Windows\SysWOW64\rpcrt4.dll 6.1.7601.18532
sspicli.dll C:\Windows\SysWOW64\sspicli.dll 6.1.7601.18526
CRYPTBASE.dll C:\Windows\SysWOW64\CRYPTBASE.dll 6.1.7600.16385
gdi32.dll C:\Windows\SysWOW64\gdi32.dll 6.1.7601.18577
user32.dll C:\Windows\SysWOW64\user32.dll 6.1.7601.17514
lpk.dll C:\Windows\SysWOW64\lpk.dll 6.1.7601.18177
usp10.dll C:\Windows\SysWOW64\usp10.dll 1.626.7601.18454
shell32.dll C:\Windows\SysWOW64\shell32.dll 6.1.7601.18517
shlwapi.dll C:\Windows\SysWOW64\shlwapi.dll 6.1.7601.17514
comdlg32.dll C:\Windows\SysWOW64\comdlg32.dll 6.1.7601.17514
comctl32.dll C:\Windows\winsxs\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_n one_41e6975e2bd6f2b2\comctl32.dll 6.10.7601.17514
version.dll C:\Windows\System32\version.dll 6.1.7600.16385
winmm.dll C:\Windows\System32\winmm.dll 6.1.7601.17514
avifil32.dll C:\Windows\System32\avifil32.dll 6.1.7601.17514
ole32.dll C:\Windows\SysWOW64\ole32.dll 6.1.7601.17514
msacm32.dll C:\Windows\System32\msacm32.dll 6.1.7600.16385
msvfw32.dll C:\Windows\System32\msvfw32.dll 6.1.7601.17514
psapi.dll C:\Windows\SysWOW64\psapi.dll 6.1.7600.16385
imm32.dll C:\Windows\SysWOW64\imm32.dll 6.1.7601.17514
msctf.dll C:\Windows\SysWOW64\msctf.dll 6.1.7600.16385
ws2_32.dll C:\Windows\SysWOW64\ws2_32.dll 6.1.7601.17514
nsi.dll C:\Windows\SysWOW64\nsi.dll 6.1.7600.16385
PFF.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\PFF.dll 0.0.0.0
msvcr100.dll C:\Windows\System32\msvcr100.dll 10.0.40219.325
FlashIK.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\FlashIK.dll 1.0.0.1
dvaadameve.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\dvaadameve.dll 5.0.0.0
boost_threads.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\boost_threads.dll 5.0.0.0
boost_date_time.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\boost_date_time.dll 5.0.0.0
msvcp100.dll C:\Windows\System32\msvcp100.dll 10.0.40219.325
boost_signals.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\boost_signals.dll 5.0.0.0
boost_system.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\boost_system.dll 5.0.0.0
dvacore.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\dvacore.dll 5.0.0.0
oleaut32.dll C:\Windows\SysWOW64\oleaut32.dll 6.1.7601.17676
dvaui.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\dvaui.dll 5.0.0.0
GdiPlus.dll C:\Windows\winsxs\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.18455_none_72d5 76ad8665e853\GdiPlus.dll 6.1.7601.18455
opengl32.dll C:\Windows\System32\opengl32.dll 6.1.7600.16385
glu32.dll C:\Windows\System32\glu32.dll 6.1.7600.16385
ddraw.dll C:\Windows\System32\ddraw.dll 6.1.7600.16385
dciman32.dll C:\Windows\System32\dciman32.dll 6.1.7601.18177
setupapi.dll C:\Windows\SysWOW64\setupapi.dll 6.1.7601.17514
cfgmgr32.dll C:\Windows\SysWOW64\cfgmgr32.dll 6.1.7601.17621
devobj.dll C:\Windows\SysWOW64\devobj.dll 6.1.7601.17621
dwmapi.dll C:\Windows\System32\dwmapi.dll 6.1.7600.16385
oleacc.dll C:\Windows\System32\oleacc.dll 7.0.0.0
boost_filesystem.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\boost_filesystem.dll 5.0.0.0
boost_regex.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\boost_regex.dll 5.0.0.0
dvaunittesting.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\dvaunittesting.dll 5.0.0.0
ahclient.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\ahclient.dll 1.7.0.56
wininet.dll C:\Windows\SysWOW64\wininet.dll 11.0.9600.17344
api-ms-win-downlevel-user32-l1-1-0.dll C:\Windows\SysWOW64\api-ms-win-downlevel-user32-l1-1-0.dll 6.2.9200.16492
api-ms-win-downlevel-shlwapi-l1-1-0.dll C:\Windows\SysWOW64\api-ms-win-downlevel-shlwapi-l1-1-0.dll 6.2.9200.16492
api-ms-win-downlevel-version-l1-1-0.dll C:\Windows\SysWOW64\api-ms-win-downlevel-version-l1-1-0.dll 6.2.9200.16492
api-ms-win-downlevel-normaliz-l1-1-0.dll C:\Windows\SysWOW64\api-ms-win-downlevel-normaliz-l1-1-0.dll 6.2.9200.16492
normaliz.dll C:\Windows\SysWOW64\normaliz.dll 6.1.7600.16385
iertutil.dll C:\Windows\SysWOW64\iertutil.dll 11.0.9600.17344
api-ms-win-downlevel-advapi32-l1-1-0.dll C:\Windows\SysWOW64\api-ms-win-downlevel-advapi32-l1-1-0.dll 6.2.9200.16492
userenv.dll C:\Windows\SysWOW64\userenv.dll 6.1.7601.17514
profapi.dll C:\Windows\SysWOW64\profapi.dll 6.1.7600.16385
amtlib.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\amtlib.dll 6.0.0.93
winhttp.dll C:\Windows\System32\winhttp.dll 6.1.7601.17514
webio.dll C:\Windows\System32\webio.dll 6.1.7601.17725
IPHLPAPI.DLL C:\Windows\System32\IPHLPAPI.DLL 6.1.7601.17514
winnsi.dll C:\Windows\System32\winnsi.dll 6.1.7600.16385
adbeape.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\adbeape.dll 3.3.8.19346
msvcr90.dll C:\Windows\winsxs\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb 7eb57\msvcr90.dll 9.0.30729.6161
msvcp90.dll C:\Windows\winsxs\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb 7eb57\msvcp90.dll 9.0.30729.6161
aflame.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\aflame.dll 2.3.54.19287
aflamingo.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\aflamingo.dll 2.3.102.19287
AdobeLinguistic.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\AdobeLinguistic.dll 6.0.0.17018
ACE.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\ACE.dll 2.19.18.19822
AGM.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\AGM.dll 4.26.20.19822
BIB.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\BIB.dll 1.2.2.19822
CoolType.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\CoolType.dll 5.10.31.19822
xerces-c_2_6.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\xerces-c_2_6.dll 2.5.0.0
msvcr80.dll C:\Windows\winsxs\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_d09154e0442 72b9a\msvcr80.dll 8.0.50727.6195
Workspace.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\Workspace.dll 0.0.0.0
AdobeOwl.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\AdobeOwl.dll 4.0.93.0
mfc100u.dll C:\Windows\System32\mfc100u.dll 10.0.40219.325
msimg32.dll C:\Windows\System32\msimg32.dll 6.1.7600.16385
contextui.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\contextui.dll 5.0.0.19847
dvaflashview.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\dvaflashview.dll 5.0.0.0
AlcidDLL.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\AlcidDLL.dll 0.0.0.0
LogSession.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\LogSession.dll 2.1.2.1640
urlmon.dll C:\Windows\SysWOW64\urlmon.dll 11.0.9600.17344
api-ms-win-downlevel-ole32-l1-1-0.dll C:\Windows\SysWOW64\api-ms-win-downlevel-ole32-l1-1-0.dll 6.2.9200.16492
dbghelp.dll C:\Windows\System32\dbghelp.dll 6.1.7601.17514
uxtheme.dll C:\Windows\System32\uxtheme.dll 6.1.7600.16385
MFC100ENU.DLL C:\Windows\System32\MFC100ENU.DLL 10.0.40219.325
FlashResources.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\en_US\Configuration\FlashResources.dll 12.0.2.529
winspool.drv C:\Windows\System32\winspool.drv 6.1.7601.17514
oledlg.dll C:\Windows\System32\oledlg.dll 6.1.7600.16385
clbcatq.dll C:\Windows\SysWOW64\clbcatq.dll 2001.12.8530.16385
msxml3.dll C:\Windows\System32\msxml3.dll 8.110.7601.18431
dsound.dll C:\Windows\System32\dsound.dll 6.1.7600.16385
powrprof.dll C:\Windows\System32\powrprof.dll 6.1.7600.16385
mlang.dll C:\Windows\System32\mlang.dll 6.1.7600.16385
WindowsCodecs.dll C:\Windows\System32\WindowsCodecs.dll 6.2.9200.16809
adbeapecore.dll C:\Program Files (x86)\Common Files\Adobe\APE\3.3\adbeapecore.dll 3.3.8.19346
propsys.dll C:\Windows\System32\propsys.dll 7.0.7601.17514
apphelp.dll C:\Windows\System32\apphelp.dll 6.1.7601.17514
ntshrui.dll C:\Windows\System32\ntshrui.dll 6.1.7601.17755
srvcli.dll C:\Windows\System32\srvcli.dll 6.1.7601.17514
cscapi.dll C:\Windows\System32\cscapi.dll 6.1.7601.17514
slc.dll C:\Windows\System32\slc.dll 6.1.7600.16385
cryptsp.dll C:\Windows\System32\cryptsp.dll 6.1.7601.18526
rsaenh.dll C:\Windows\System32\rsaenh.dll 6.1.7600.16385
RpcRtRemote.dll C:\Windows\System32\RpcRtRemote.dll 6.1.7601.17514
BIBUtils.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\BIBUtils.dll 1.1.1.1
ARE.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\ARE.dll 1.5.2.19822
MPS.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\MPS.dll 5.8.0.19673
wbemcomn.dll C:\Windows\System32\wbemcomn.dll 6.1.7601.17514
fastprox.dll C:\Windows\System32\wbem\fastprox.dll 6.1.7601.17514
ntdsapi.dll C:\Windows\System32\ntdsapi.dll 6.1.7600.16385
ntmarta.dll C:\Windows\System32\ntmarta.dll 6.1.7600.16385
Wldap32.dll C:\Windows\SysWOW64\Wldap32.dll 6.1.7601.17514
AXE8SharedExpat.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\AXE8SharedExpat.dll 3.7.101.18636
WRLiloPlugin.dll C:\Program Files (x86)\Common Files\Adobe\Linguistics\6.0\Providers\Plugins2\WRLiloPlugin1.3\WRLiloPlugin.dll 1.3.0.9
FileInfo.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\FileInfo.dll 5.3.3.19230
AdobeXMP.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\AdobeXMP.dll 5.3.11.19494
AdobePDFL.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\AdobePDFL.dll 10.0.1.18562
JP2KLib.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\JP2KLib.dll 2.0.0.18562
mpr.dll C:\Windows\System32\mpr.dll 6.1.7600.16385
updaternotifications.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\updaternotifications.dll 6.0.0.24
netapi32.dll C:\Windows\System32\netapi32.dll 6.1.7601.17887
netutils.dll C:\Windows\System32\netutils.dll 6.1.7601.17514
wkscli.dll C:\Windows\System32\wkscli.dll 6.1.7601.17514
pdfport.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\pdfport.dll 2.1.0.19734
atmlib.dll C:\Windows\System32\atmlib.dll 5.1.2.238
api-ms-win-downlevel-shlwapi-l2-1-0.dll C:\Windows\System32\api-ms-win-downlevel-shlwapi-l2-1-0.dll 6.2.9200.16492
wtsapi32.dll C:\Windows\System32\wtsapi32.dll 6.1.7601.17514
winsta.dll C:\Windows\System32\winsta.dll 6.1.7601.18540
EhStorShell.dll C:\Windows\System32\EhStorShell.dll 6.1.7600.16385
PlugPlug.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\PlugPlug.dll 3.0.0.383
ServiceManager-Launcher.dll C:\Program Files (x86)\Common Files\Adobe\CS6ServiceManager\lib\ServiceManager-Launcher.dll 3.0.0.389
secur32.dll C:\Windows\System32\secur32.dll 6.1.7601.18526
api-ms-win-downlevel-advapi32-l2-1-0.dll C:\Windows\System32\api-ms-win-downlevel-advapi32-l2-1-0.dll 6.2.9200.16492
drprov.dll C:\Windows\System32\drprov.dll 6.1.7600.16385
ntlanman.dll C:\Windows\System32\ntlanman.dll 6.1.7601.17514
davclnt.dll C:\Windows\System32\davclnt.dll 6.1.7601.18201
davhlpr.dll C:\Windows\System32\davhlpr.dll 6.1.7600.16385
EnvBrush.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\Common\Configuration\External Libraries\EnvBrush.dll 0.0.0.0
EnvCollision.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\Common\Configuration\External Libraries\EnvCollision.dll 0.0.0.0
EnvPointGrid.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\Common\Configuration\External Libraries\EnvPointGrid.dll 0.0.0.0
EnvStroke.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\Common\Configuration\External Libraries\EnvStroke.dll 0.0.0.0
FLBridge.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\Common\Configuration\External Libraries\FLBridge.dll 9.0.0.0
FLfile.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\Common\Configuration\External Libraries\FLfile.dll 9.0.0.0
Air_Android.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\en_US\Configuration\External Libraries\Air_Android.dll 11.5.0.0
Air_Desktop_iOS.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\en_US\Configuration\External Libraries\Air_Desktop_iOS.dll 11.5.0.0
jvm.dll C:\Program Files (x86)\Common Files\Adobe\Adobe Flash CS6\jre\bin\client\jvm.dll 20.1.0.2
msvcr71.dll C:\Program Files (x86)\Common Files\Adobe\Adobe Flash CS6\jre\bin\msvcr71.dll 7.10.3052.4
verify.dll C:\Program Files (x86)\Common Files\Adobe\Adobe Flash CS6\jre\bin\verify.dll 6.0.260.3
java.dll C:\Program Files (x86)\Common Files\Adobe\Adobe Flash CS6\jre\bin\java.dll 6.0.260.3
zip.dll C:\Program Files (x86)\Common Files\Adobe\Adobe Flash CS6\jre\bin\zip.dll 6.0.260.3
adobe_caps.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\adobe_caps.dll 6.0.29.0
crypt32.dll C:\Windows\SysWOW64\crypt32.dll 6.1.7601.18526
msasn1.dll C:\Windows\SysWOW64\msasn1.dll 6.1.7601.17514
MMDevAPI.dll C:\Windows\System32\MMDevAPI.dll 6.1.7601.17514
wdmaud.drv C:\Windows\System32\wdmaud.drv 6.1.7601.17514
ksuser.dll C:\Windows\System32\ksuser.dll 6.1.7600.16385
avrt.dll C:\Windows\System32\avrt.dll 6.1.7600.16385
AudioSes.dll C:\Windows\System32\AudioSes.dll 6.1.7601.18526
msacm32.drv C:\Windows\System32\msacm32.drv 6.1.7600.16385
midimap.dll C:\Windows\System32\midimap.dll 6.1.7600.16385
credssp.dll C:\Windows\System32\credssp.dll 6.1.7601.18540
schannel.dll C:\Windows\SysWOW64\schannel.dll 6.1.7601.18489
ieframe.dll C:\Windows\SysWOW64\ieframe.dll 11.0.9600.17351
api-ms-win-downlevel-shell32-l1-1-0.dll C:\Windows\SysWOW64\api-ms-win-downlevel-shell32-l1-1-0.dll 6.2.9200.16492
duser.dll C:\Windows\System32\duser.dll 6.1.7600.16385
dui70.dll C:\Windows\System32\dui70.dll 6.1.7600.16385
msls31.dll C:\Windows\System32\msls31.dll 3.10.349.0
xmllite.dll C:\Windows\System32\xmllite.dll 1.3.1001.0
StructuredQuery.dll C:\Windows\System32\StructuredQuery.dll 7.0.7601.17514
thumbcache.dll C:\Windows\SysWOW64\thumbcache.dll 6.1.7601.17514
shdocvw.dll C:\Windows\System32\shdocvw.dll 6.1.7601.18222
linkinfo.dll C:\Windows\System32\linkinfo.dll 6.1.7600.16385
NetworkExplorer.dll C:\Windows\System32\NetworkExplorer.dll 6.1.7601.17514