The basic issue: Dreamweaver/Flash hangs indefinitely at the
welcome screen after being opened and cannot be used/ must be
forced quit. I can’t click anything and certainly can use the
program.
My System:
Intel Mac Pro
Two 2.66 Ghz Intel Processors
2 GB Ram
ATI X1900 Card with 512 MB Memory
Internet Connection
Operating System: Mac OSX 10.4.9
How to produce the problem:
1. Ensure internet connection is enabled.
2. Open Dreamweaver
Results: Upon opening, Dreamweaver/Flash hangs indefinitely at the welcome screen. All menus and tool bars load, but the welcome screen displays a blank box at which point the cursor spins, the program freezes and must be forced quit.
Normally the welcome screen should load quickly and display the various document options as well as a link to adobe. (Assuming an internet connection is available. If not, a static graphic should be displayed in the lower right corner.) After extensive trouble shooting I narrowed the problem down to the internet connection. Without an internet connection (Ethernet cable unplugged) the welcome screen loaded promptly and didn’t hang however the link normally provided in the lower right hand corner was missing since there was no internet available. The program then ran normally.
When the internet was connected, the program would load up to the welcome screen and then hang without displaying any options. No menus were available and nothing could be done in the program. The only solution at this point was to force quit.
I spoke with a tech support agent and worked through the majority of the steps outlined here (http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=kb401096) to no avail. As far as I can tell, the issue is caused by the welcome screen failing to access the internet content necessary to load. I was able to disable the welcome screen by disconnecting the internet, opening Dreamweaver/Flash, disabling it via the options, and then reconnecting the internet. However, this of course prevents the use of the welcome screen, a feature I find useful.
Notes: The welcome screen for Illustrator and InDesign load flawlessly and quickly and are not affected by the internet connection.
Has anyone else experienced this? Adobe’s tech agent told me it might be an issue with my internet, but I doubt that is the case. I have submitted a bug report to adobe, but was curious if anyone else had found a solution or had any idea why this is happening. Why can Illustrator and InDesign load the web links and not Flash and Dreamweaver.
I know the welcome screen is hardly a “necessary” feature, but considering the price one pays for this software, it would be nice if it worked.
My System:
Intel Mac Pro
Two 2.66 Ghz Intel Processors
2 GB Ram
ATI X1900 Card with 512 MB Memory
Internet Connection
Operating System: Mac OSX 10.4.9
How to produce the problem:
1. Ensure internet connection is enabled.
2. Open Dreamweaver
Results: Upon opening, Dreamweaver/Flash hangs indefinitely at the welcome screen. All menus and tool bars load, but the welcome screen displays a blank box at which point the cursor spins, the program freezes and must be forced quit.
Normally the welcome screen should load quickly and display the various document options as well as a link to adobe. (Assuming an internet connection is available. If not, a static graphic should be displayed in the lower right corner.) After extensive trouble shooting I narrowed the problem down to the internet connection. Without an internet connection (Ethernet cable unplugged) the welcome screen loaded promptly and didn’t hang however the link normally provided in the lower right hand corner was missing since there was no internet available. The program then ran normally.
When the internet was connected, the program would load up to the welcome screen and then hang without displaying any options. No menus were available and nothing could be done in the program. The only solution at this point was to force quit.
I spoke with a tech support agent and worked through the majority of the steps outlined here (http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=kb401096) to no avail. As far as I can tell, the issue is caused by the welcome screen failing to access the internet content necessary to load. I was able to disable the welcome screen by disconnecting the internet, opening Dreamweaver/Flash, disabling it via the options, and then reconnecting the internet. However, this of course prevents the use of the welcome screen, a feature I find useful.
Notes: The welcome screen for Illustrator and InDesign load flawlessly and quickly and are not affected by the internet connection.
Has anyone else experienced this? Adobe’s tech agent told me it might be an issue with my internet, but I doubt that is the case. I have submitted a bug report to adobe, but was curious if anyone else had found a solution or had any idea why this is happening. Why can Illustrator and InDesign load the web links and not Flash and Dreamweaver.
I know the welcome screen is hardly a “necessary” feature, but considering the price one pays for this software, it would be nice if it worked.